Return & Refund Policy

At Karuvia, our products are handmade with care. We want you to be happy with your purchase.

Return Eligibility

• Return requests should generally be made within 7 days of delivery.

• Products must be unused, undamaged, and in their original condition and packaging.

• The product should not have been altered, washed, or used after delivery.

• Certain products may not be eligible for return due to their nature. Any such restriction will be mentioned on the product page.

Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at hello.karuvia@gmail.com.

Please provide:

• Your order number

• A description of the issue

• Clear photographs/videos of the product and packaging

We will review the request and, where applicable, provide a replacement, refund, or another suitable resolution.

Refunds

Once an approved return is received and inspected, we will process the applicable refund.

The refund will generally be made to the original payment method. The time taken for the amount to appear in your account may depend on your bank or payment provider.

Non-Returnable Situations

Returns may not be accepted for:

• Products damaged after delivery due to misuse or improper handling

• Used or altered products

• Products returned without prior approval

• Products that are specifically marked as non-returnable

Cancellation

Cancellation requests should be made as soon as possible. Once an order has been processed or dispatched, cancellation may no longer be possible.

For any return or refund assistance:

Email: hello.karuvia@gmail.com